Shipping policy
Effective October 20, 2026 · Fantasy Pty Ltd · ABN 56 699 487 360
Every Wigumi wig is inspected, styled where applicable, and packed by hand. This policy explains how and when your order reaches you.
Order processing
Orders are processed within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. Custom-colour or made-to-order wigs need additional time, which is shown on the product page and confirmed with you.
During launches, sales and peak convention seasons, processing may take longer. We will let you know if your order is delayed by more than 3 business days.
Shipping methods & rates
| Method | Estimated delivery* | Cost |
|---|---|---|
| Standard Tracked | 2–3 weeks from order | A$9.95 — free on orders over A$50 (charged in your local currency at checkout) |
*Delivery estimates include order processing and are not guaranteed. Carrier delays, weather, customs inspections and remote locations can extend delivery times.
Where we ship
We currently ship from Zhejiang, China to Australia, New Zealand, the United States, Canada, Germany, France, Sweden, Norway, Denmark, Finland, Japan and Singapore. If we cannot deliver to your address, we will contact you and refund the order in full.
Tracking
When your order ships you will receive a shipping confirmation with a tracking number. Tracking can take 24–72 hours to show its first scan. You can also contact us via our contact page with your order number for an update.
Customs, duties & taxes
International orders may be subject to import duties, taxes (such as VAT or GST) and brokerage fees charged by your country. Unless these are collected at checkout, they are the responsibility of the recipient. We cannot mark packages as gifts or declare values lower than what was paid. If a package is refused because of unpaid duties, we will refund the product price minus original shipping and any return-shipping costs charged to us.
Address accuracy
Please double-check your shipping address. We can update an address only before the order ships — contact us within 12 hours of ordering. We are not responsible for orders delivered to an incorrect address supplied at checkout; re-shipping costs will apply.
Lost, delayed or damaged parcels
- Not received: if tracking has not updated for 15 business days, or the parcel shows delivered but you cannot find it, contact us within 30 days of the estimated delivery date. We will open an investigation with the carrier and send a replacement or refund once it is confirmed lost.
- Damaged in transit: send us photos of the outer packaging and the item within 7 days of delivery and we will make it right.
Convention deadlines
Planning for an event? Order at least 3–4 weeks ahead to allow for processing, transit and customs. We cannot guarantee delivery by a specific date.